At Enix Hosting, we're dedicated to delivering exceptional VPS and Game Server solutions tailored to your needs. We understand that sometimes circumstances change, so we offer a straightforward and fair 7-day refund policy for these services.
To qualify for a refund, please ensure that you meet the following criteria:
-
Timeliness: The refund request must be submitted within seven days of the original purchase date. Requests made beyond this period may not be eligible for a refund.
-
Validity of Reason: The reason for the refund request must be valid and align with our refund policy. Valid reasons may include technical issues with the service, failure to meet advertised specifications, or dissatisfaction with the performance of the VPS or Game Server.
-
No Previous Refunds: Customers who have previously received a refund through Enix Hosting are not eligible for another refund for the same service.
-
Service Evaluation: Customers must have made a reasonable effort to evaluate the performance and suitability of the VPS or Game Server service within the seven-day refund period. This may include testing the service for compatibility with their specific requirements and assessing its performance under typical usage conditions.
-
Cancellation of Service: Upon requesting a refund, customers must agree to the cancellation of their VPS or Game Server service. Continued use of the service after requesting a refund may result in forfeiture of eligibility for a refund.
-
Communication with Support: Customers must engage with our dedicated support team to troubleshoot any issues or concerns they may have with their VPS or Game Server service before requesting a refund. We are committed to resolving any issues to ensure customer satisfaction whenever possible.
-
Data Backup: Customers are responsible for backing up any data or configurations stored on their VPS or Game Server before requesting a refund. Enix Hosting is not liable for any data loss resulting from the refund process.
-
Return of Promotional Items: If any promotional items or bonuses were provided with the VPS or Game Server plan, customers must return these items in their original condition to be eligible for a refund. Failure to return promotional items may result in a deduction from the refund amount.
-
Payment Method: Refunds will be issued to the original payment method used for the purchase. Customers must ensure that the payment method is still valid and accessible for the refund transaction.
-
Refund Restrictions: Refunds may be subject to restrictions or limitations based on specific circumstances or conditions outlined in our terms of service or refund policy. Customers are encouraged to review these terms before requesting a refund.
If you meet these criteria and find yourself unsatisfied with our VPS or Game Server services, please reach out to our dedicated support team. They're here to assist you promptly and ensure a smooth refund process.
