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General inquiries, account assistance, and non-specific support needs.
Advanced technical assistance and issue resolution
Handling all billing-related queries and payment concerns
Addressing questions from potential customers and assisting with pre-sales inquiries
Reporting and addressing security-related concerns, policy violations, and abuse reports.
Gathering customer feedback, suggestions, and feature requests
Guiding customers through the server migration process
Dedicated support for customers hosting game servers.
Website and Control Panel Support
Providing support for website-related issues and assistance with the hosting control panel.
Handling critical issues that require immediate attention.
